The IT industry body NASSCOM's annual Technology and Leadership Forum (NTLF) brought together industry captains to discuss a number of key themes, including the impact of artificial intelligence (AI). NASSCOM 2019 was held in Mumbai over three days in February with the NTLF itself gathering leaders with expertise in AI, automation, cloud computing, big data and cybersecurity. Indian IT service providers agreed they are well-positioned to help enterprises embrace digital transformation saying it is not only about finding the right technology, curating large amounts of data, or identifying the best use cases. Successful AI depends on changing business processes. While business leaders often focus on the change that needs to take place at the enterprise, more needs to be asked about the changes that IT services providers need to make in order to better serve their customers.